Privacy Policy
Effective From: May 1, 2026
Secure Matrix Pvt. Ltd. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use any of our mobile applications, digital services, or related websites ("App").
Our applications are designed to provide smart, user-friendly digital solutions across a range of categories. This policy applies to all products and services offered by Secure Matrix.
By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Account Information
When you create an account, we may collect:
- Name
- Email address
- Mobile number (if provided)
- Profile information
User Content
Information you voluntarily add to the App, including:
- Data and content you create or enter within the App
- Records and entries created within App features
- Notes, reminders, and personal preferences
- Files, images, and media uploaded by you
Device Information
We may automatically collect:
- Device model
- Operating system version
- Application version
- Device identifiers
- IP address
- Diagnostic and crash information
Permissions
Depending on features you use, the App may request permission to access:
Camera
To capture photos or scan documents as required by App features.
Photos and Storage
To upload and manage images stored on your device.
Notifications
To send reminder alerts, bill due notifications, and other app-related notifications.
These permissions are used only for the functionality you choose to use and can be managed through your device settings.
2. How We Use Your Information
We use information to:
- Provide and maintain App functionality
- Save and organize your data and content within the App
- Send reminders and notifications
- Improve user experience and App performance
- Provide customer support
- Diagnose technical issues
- Protect against unauthorized access and misuse
- Comply with legal obligations
3. Legal Basis for Processing
We process information based on:
Consent
Where required by law, we collect and process information with your consent.
Contractual Necessity
To provide services and features requested by you.
Legitimate Interests
For security, customer support, analytics, and service improvements.
Legal Compliance
To comply with applicable legal and regulatory requirements.
You may withdraw consent at any time where processing is based on consent.
4. Data Storage and Retention
We retain information only as long as necessary to:
- Provide App services
- Maintain your account
- Meet legal obligations
- Resolve disputes
- Enforce agreements
Information that is no longer required is securely deleted or anonymized.
If you delete your account, we will delete or anonymize your personal information within a reasonable period unless retention is required by law.
5. Information Sharing
We do not sell your personal information.
We may share information:
- With trusted service providers that help operate the App
- When required by law
- To protect the rights, safety, or security of users or the company
- During a merger, acquisition, or business transfer
Any third parties receiving data are required to protect it appropriately.
6. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent
- Restrict processing
- Request data portability
- Lodge a complaint with a competent authority
Grievance Officer / Data Protection Officer
Email: info@sec-matrix.com
Address: Shop No.1 Survey No.1206, Gop Laxmi Apartment,Tilak Road, Sadashiv Peth,Pune 411030
Verified requests will generally be responded to within 30 days.
7. Data Security
We implement appropriate technical and organizational measures, including:
- Secure servers
- Encrypted data transmission (TLS)
- Access controls
- Regular security monitoring
While we strive to protect information, no method of electronic storage or transmission is completely secure.
8. Children's Privacy
The App is not intended for children under 13 years of age.
We do not knowingly collect personal information from children. If such information is identified, it will be removed promptly.
9. Cross-Border Data Transfers
Where necessary, information may be processed or stored outside your country of residence. Appropriate safeguards will be implemented in accordance with applicable laws.
10. Analytics and Diagnostics
We may collect anonymous usage statistics, performance data, and crash reports to improve App stability, functionality, and user experience.
Such information does not directly identify individual users.
11. Notifications and Reminders
The App may send notifications related to:
- Reminders and scheduled alerts
- In-app activity notifications
- Account activities
- Feature updates
You may manage notification preferences through device settings or within the App.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Material changes will be communicated through the App or other appropriate channels. Continued use of the App after changes become effective constitutes acceptance of the revised policy.
13. Contact Us
For privacy-related questions or concerns, contact:
Data Protection Officer
Email: info@sec-matrix.com
Address: Shop No.1 Survey No.1206, Gop Laxmi Apartment,Tilak Road, Sadashiv Peth,Pune 411030
14. Acceptance
By downloading, installing, or using the App, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.